Terms & Conditions

We believe in complete transparency so that you enjoy a hassle-free experience and we are able to serve you the best.

1. Making Your Booking

To make a booking, you must pay a deposit of 30% against the total package cost. If, however, you book less than 30 days before your departure date, a minimum of 50% will be required. If any flights need to be issued, 100% of the flight amount will be required along with the advance payment.

2. Advance Payment

On receipt of your advance payment, we at Smart Fleet Travels will keep you informed of the progress made on your booking and will share the confirmed status with you.

3. Balance Payment

The balance of the price of your holiday must be paid at least a week prior to your arrival date if you are making payment through bank transfer, or through cash or credit card upon arrival on Day 1.

4. Complaints

If you face any problem during the tour with us, please report it immediately to the guest relations officer who will be in touch throughout the tour, or the manager of the hotel you are staying at, or the emergency contact numbers given in your confirmed tour status. We assure you that we will resolve issues within the stipulated time.

5. Mode of Payment

• Overseas advance payment can be made through wire transfer to our bank account.
• Using a credit/debit card (4% surcharge applies) through the payment gateway on our website.

6. Refund Method & Timeframe

Refunds are processed via net banking and credited directly to your bank account. Please allow 3-5 business days for the refund to reflect.

7. Cancellation Policy

• 60 days or more prior to arrival — 15% of the total package cost will be charged.
• 59 to 30 days prior to arrival — 30% of the total package cost will be charged.
• 29 to 15 days prior to arrival — 50% of the total package cost will be charged.
• 14 to 0 days prior to arrival, or no-show — no refund.

Note: If a booking for the following periods is cancelled, for any reason whatsoever, no refund will be made for that cancellation:

• High peak season bookings (20th December to 15th January).
• Festival period bookings (festivals such as Diwali, Dussehra, Holi, Pushkar Fair, etc.).

Note: A visa is compulsory to travel to India for all foreign nationals.

8. Important Note — Cancellation of Individual & Group Tours

• Regardless of the cancellation tiers above, if a client cancels the tour/travel services (for any reason) after a booking is made with us, a minimum service charge of 10% will be applicable on the total cost of the tour package.
• Regardless of the cancellation tiers above, if a confirmed tour/travel service is cancelled due to unavoidable natural calamities, two options are available: (1) the client may be provided with a credit note for the advance amount paid, usable for any future travel by themselves or a family member, friend or relative; or (2) if the client requests a refund, a minimum 10% service charge will apply on the total tour cost, and the remaining amount will be refunded.
• If the client cancels the tour after it has begun or midway through the tour, the refund will depend on the amount we are able to recover from the hotels/inns involved. The company will not be responsible for any refund on unused hotels, transport, meals, guides, or any other travel service.
• The cancellation amount will be calculated on the total tour cost of the booking, and not on the advance amount paid by the client.

9. Changes to Itinerary

We reserve the right to modify itineraries due to weather, safety concerns, government restrictions, or circumstances beyond our control, while making every effort to provide a comparable experience.

10. Traveller Responsibilities

• Arrive at pickup points on time as communicated by our team
• Carry valid identification documents where required
• Follow safety instructions provided by guides and drivers
• Behave respectfully towards staff, guides and fellow travellers

11. Liability

Smart Fleet Travels is not liable for personal injury, loss, or damage arising from circumstances beyond our reasonable control, including but not limited to natural events, third-party services, or traveller negligence.

12. Pricing

All prices listed are for 2 persons unless stated otherwise and are subject to change without prior notice. Confirmed bookings will honour the price agreed at the time of confirmation.

13. Governing Law

These terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts in Mumbai, Maharashtra.

14. Contact

For questions regarding these Terms & Conditions, please contact us at info@smartfleettravels.com or call +91 99208 73452.